Facing high remote control costs, limited guest access, and outdated software, Vue Castle Hills switched to Gatewise and saw lower costs, positive resident response, and improved visibility for corporate partners.
Meet Shon Flowers, Community Manager at Vue Castle Hills in Lewisville, Texas. With 18 years in the property management industry, Shon's favorite part of the profession is creating a consistently positive and unique experience for residents, prospects, team members, and ownership.
Before implementing Gatewise, Vue Castle Hills was dealing with the high and ongoing cost of gate remotes, limited and inconvenient guest access to controlled-entry gates and the fitness center, access control issues within the mail center, and outdated software that lacked modern functionality, flexibility, and reliability. These limitations created inefficiencies for the team and unnecessary friction for residents and guests.
The high and ongoing cost of gate remotes, including repair needs and battery failures, placed a financial and operational burden on the property.
Without a modern access solution, residents and their visitors faced what Shon described as unnecessary friction when accessing controlled-entry gates, the fitness center, and the mail center.
The outdated software lacked the functionality and reliability the team needed, creating inefficiencies and friction across daily operations.
By moving to Gatewise's mobile app, Vue Castle Hills reduced the costs and maintenance requests associated with gate remotes.
The mobile app's ease of use and intuitive design provided residents and guests with a more convenient, modern, and user-friendly way to manage access.
Corporate and ownership stakeholders gained the ability to download the app and access the community as needed.
Within approximately three months, Vue Castle Hills significantly reduced issues related to remote controls, including repair needs and battery failures, which helped lower costs and minimize maintenance requests.
The previous friction around guest entry to controlled-entry gates, the fitness center, and the mail center was addressed through Gatewise's mobile platform, providing a more convenient, modern, and user-friendly experience.
The previous friction around guest entry to controlled-entry gates, the fitness center, and the mail center was addressed through Gatewise's mobile platform, providing a more convenient, modern, and user-friendly experience.
In approximately three months, Vue Castle Hills significantly reduced costs and maintenance issues related to gate remotes, modernized guest and resident access, and gave corporate stakeholders direct community visibility. The switch to Gatewise delivered meaningful improvements across operations and the resident experience.
Gatewise offers a simple and modern gate entry system that provides residents with a mobile app and managers with a cloud-based management portal.
