Privacy Policy

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This policy is effective as of November 10, 2019.

We collect your personal information to provide our Services. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some or all of the Services. Your continued use of our Services will be regarded as acceptance of our practices around privacy and personal information.

If you have any questions about how we handle user data and personal information, feel free to contact us.

1. Description of the Services

• GateWise installs “smart” Hardware on existing access points of gated communities (a “Facility”) (gates, amenity doors, garages, etc.), (the “Hardware”) which allows such access points to be opened using the GateWise Mobile App (the “App”), all pursuant to the permission rights granted to the App user in relation to the specific access point (the “Permissions”). For the purposes of these Terms, an access point with an installed GateWise Hardware shall be referred to as a “Wise Gate”. The App, the Console, the Hardware are, collectively, the “Services”.

• A manager of a Facility under a valid, paid, Subscription Agreement with GateWise (“Access Point Manager“) in relation to a given Wise Gate, is given access to the GateWise Management Console (the “Console”), and the Console allows the Access Point Manager to control the Permissions granted to any given App user to open such Wise Gate.

2. General Collected Information

• Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services), log files, and diagnostic, crash, website, and performance logs and reports.

• Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We may collect device location information for security, diagnostics and troubleshooting purposes.

• We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide GateWise for web and desktop and other web-based services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you.

• Information Others Provide About You. We receive information other people provide us, which may include information about you. For example, the Access Point Manager may provide us with your name, phone number, address, and other personal information.

3. The GateWise Mobile App

• In order to use the App, you must register for and maintain an active User Account (the “User Account“).

• Registration for a User Account requires that you submit your mobile phone number to GateWise, and verify the validity of the phone number by inputting a verification code sent by SMS to your mobile phone number. A change in your mobile phone number may result in your inability to access or use the Services.

• You may be required to provide additional personal information and/or provide proof of identity or other method of identity verification to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide such information or proof of identity or other method of identity verification.

• GateWise may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with a User Account, including for technical support purposes.

• You are hereby made aware and expressly agree that ALL OF YOUR ACTIVITY ON THE USER ACCOUNT MAY BE LOGGED AND STORED, AND ALL INFORMATION MAY BE DISCLOSED TO OR BY THE ACCESS POINT MANAGER. GateWise and/or the Access Point Manager may disclose any information it has about you (including your identity) if it determines that such disclosure is necessary in connection with any inquiry, investigation, or complaint regarding the use of the Services, or to identify, contact or bring legal action against someone who may have made use of the Services and/or who may have caused damage, injury to or interference with (either intentionally or unintentionally) any right or property belonging to GateWise, the Access Point Manager, or any third party. GateWise reserves the right at all times to disclose any information that GateWise deems necessary to comply with any applicable law, regulation, legal process or governmental request. GateWise also may disclose your information when GateWise determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

• GateWise may preserve any communication between you and GateWise through the App or its Services, and may disclose such data if required to do so by law or if GateWise determines that such disclosure is necessary to (1) comply with legal process, (2) enforce these Terms, (3) respond to any claims, or (4) protect the rights, property or personal safety of GateWise, its employees, clients, users of the App, and the public.

4. The GateWise Management Console

• In order to use the Console, all Access Point Managers must register for and maintain an active Manager Account (“Manager Account“).

• Registration for a Manager Account requires that you submit your email address to GateWise, and verify the validity of the email address by inputting a verification code sent by email to your email account. A change in your email account may result in your inability to access or use the Services.

• GateWise may be require you to provide additional personal information and/or provide proof of identity or other method of identity verification to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide such information or proof of identity or other method of identity verification.

• GateWise may contact you by email or by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with a Manager Account, including for technical support purposes.

• You are hereby made aware and expressly agree that ALL ACTIVITY ON THE MANAGER ACCOUNT MAY BE LOGGED AND STORED. GateWise may disclose any information it has about the users (including their identity) if it determines that such disclosure is necessary in connection with any inquiry, investigation, or complaint regarding the use of the Services, or to identify, contact or bring legal action against someone who may have made use of the Services and/or who may have caused damage, injury to or interference with (either intentionally or unintentionally) any right or property belonging to GateWise, the Facility, or any third party. GateWise reserves the right at all times to disclose any information that GateWise deems necessary to comply with any applicable law, regulation, legal process or governmental request. GateWise also may disclose user information when GateWise determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

• GateWise may preserve any communication between you and GateWise through the App or its Services, and may disclose such data if required to do so by law or if GateWise determines that such disclosure is necessary to (1) comply with legal process, (2) enforce these Terms or the Subscription Agreement, (3) respond to any claims, or (4) protect the rights, property or personal safety of GateWise, its employees, clients, users, and the public.

5. Updates To Our Policy. We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. Please review our Privacy Policy from time to time.

6. Contact Us. If you have questions about our Privacy Policy, please contact us in the following manner: support@gatewise.com