Facing significant access control challenges, Malloree Coleman, Community Manager at Idlewilde Apartments (Asset Living), turned to Gatewise and saw major improvements in security, resident satisfaction, and the everyday simplicity of access for residents and staff alike.
Meet Malloree Coleman, Community Manager at Idlewilde Apartments, an Asset Living community, who took on significant access control challenges and came out the other side with a system residents and staff actually enjoy using.
With extensive experience in the property management industry, this leader is energized by the parts of the role that keep a community running well: community operations, team leadership, and the daily problem-solving and logistics that come with the job, along with the career growth the work makes possible. Staying ahead on technology comes through vendor partnerships, peer networking, and direction from company leadership.
Before Gatewise access control was a real problem. The community was dealing with significant issues, the kind that show up as resident complaints and pull the team away from everything else they need to do.
Nicholas noticed that outdated access systems were creating bottlenecks for residents and operational inefficiencies for staff. Additionally, older infrastructure posed aesthetic and functional concerns that needed to be addressed.
Security vulnerabilities were allowing unauthorized entry. The outdated access control system failed to keep unauthorized visitors out, creating ongoing security incidents that consumed staff time and resources.
Elimination of constant repairs and replacements of broken car gate remotes. The cloud-based access control system has dramatically reduced maintenance costs, supporting consistent rent rolls.
"It's rare that we have unauthorized persons in the community anymore. Our courtesy patrol hardly has to kick anyone out." The smart access control system has virtually eliminated unauthorized entry incidents.
"Our residents love the remote access. They can be across the pool and let their guests in immediately, or in their apartment and open the driveway gates." The network access control system enables smartphone control from anywhere.
Access-related complaints dropped and daily operations got easier after implementation. With fewer service disruptions to chase down, the team can redirect time toward the work that improves the community.
The change registered as a major improvement overall, with resident satisfaction rising as entry became dependable and the day-to-day experience smoothed out.
Higher retention rates and positive reviews from the convenience of mobile access control.
Gatewise brings real simplicity to access control for our residents and our staff, and the support we get from them is excellent.
In under six months with Gatewise, Idlewilde Apartments turned access control from a significant pain point into a simple, reliable system that residents and staff appreciate, backed by support the team can count on. The change cut access complaints, lifted resident satisfaction, and strengthened everyday confidence in community access. Asked whether they would recommend Gatewise to other communities, the answer was an unqualified yes.
Gatewise offers a simple and modern gate entry system that provides residents with a mobile app and managers with a cloud-based management portal.
