We're rolling out a fully refreshed app interface for residents. It's the same trusted access experience communities rely on, redesigned to be cleaner, faster, and ready for everything we're building next.
The new UI puts the actions residents use most front and center. Opening a gate, sharing a Visitor Key, reaching an amenity: every core flow is more intuitive, with a visual design that feels at home next to the best apps on their phone.
Smoother, More Stable Performance
Design is what you see. Performance is what you feel. This update brings meaningful improvements in speed and stability across the app, which means less friction at the access point.
We're rolling the new UI out gradually
No downloads, no re-registration, no action required from residents or management teams. The update arrives on its own.
For community managers and facility operators, the short version is: better experience, zero disruption.
Everything residents and tenants rely on today, gate and door access, amenity entry, Visitor Keys, Guest Access, works exactly the same way. Credentials don't change. Permissions don't change. The management portal doesn't change. What changes is how polished, fast, and reliable the daily experience feels.
That matters more than a redesign usually does, because access experience is directly tied to how people feel about where they live. Independent Grace Hill / Kingsley Index research across 649 properties found that Gatewise communities saw a 20 percent increase in resident satisfaction with controlled access, compared with 7 percent at non-Gatewise communities in the same markets. The app is where that satisfaction gets earned, one entry at a time. This update makes every one of those entries a little better.
The new UI ships to every environment Gatewise serves: garden-style, mid-rise, and high-rise multifamily communities, student housing, self-storage facilities, and commercial properties. One app, one consistent experience, now with a look and feel that matches the confidence behind it.
When will I see the new Gatewise app UI? The rollout begins with Android devices and expands to Apple devices shortly after. Because the release is gradual, exact timing varies by device and community, but all residents will receive the update automatically within a short window. Details on the app are available on the Gatewise mobile app page.
Do residents need to download anything or set up their account again? No. The update installs automatically through normal app updates or manually if that is their phone configuration. Credentials, permissions, and saved access all carry over exactly as they are.
Why do some residents have the new UI while others still see the old one? The update rolls out in phases, starting with Android and followed by Apple. During the transition window, neighbors may briefly see different versions of the app. This is an expected part of a gradual rollout, not an error.
Does anything change about how gates, doors, or amenities work? No. All access functionality stays exactly the same, including Visitor Keys and Guest Access. The update improves how the app looks and performs, not how access is configured or managed.
Does this update affect the management portal? No. The management portal is unchanged. Management teams will receive a short reference flyer to help answer resident questions during the transition.
Why is Gatewise updating the app now? Beyond the visual refresh, the update rebuilds the app's technical foundation to support faster delivery of new features. Resident experience is a proven driver of satisfaction and retention, as shown in independent Grace Hill / Kingsley Index research across 649 properties.
Gatewise offers a simple and modern gate entry system that provides residents with a mobile app and managers with a cloud-based management portal.
