What is a Call Box System & Why Your Property Needs a Modern Alternative

Explore the evolution of call boxes and their limitations, while uncovering how modern access solutions like Gatewise offer enhanced security and convenience for multifamily communities.

What is a call box?

Call boxes have been a staple in multifamily residential communities for years. They're those devices you see at the entrance of buildings, letting visitors contact residents to request entry. Simple, right? You just dial the resident's unit number or select their name from a directory, and they buzz you in.

Historically, call boxes have been essential for garden-style and mid-rise apartments. They offered a straightforward way for guests to get in touch with residents. These systems were practical and widespread, providing a basic level of security and convenience.

  • Primary Function: Allow visitors to call residents for access.

  • Usage: Common in garden-style and mid-rise apartments.

  • Significance: Provided a reliable method for guest access for many years.

Though call boxes have served their purpose well, it's time to explore their limitations and how new technology is reshaping access control.

How Call Boxes Work

Call boxes are a familiar sight at apartment entrances, connecting visitors with residents. Here's how they generally work:

  1. Visitor Arrival: A visitor approaches the call box and either dials a specific code or selects the resident's name from a directory.

  2. Resident Contact: The system contacts the resident, usually through an audio or video intercom. This allows the resident to identify the visitor.

  3. Access Approval: If the resident decides to grant access, they press a button to unlock the gate or door remotely, allowing the visitor to enter.

Audio-Only vs. Video Call Boxes:

  • Audio-Only: These systems rely solely on sound for communication. They're more common and typically less expensive.

  • Video Call Boxes: These provide a visual connection, adding an extra layer of security by allowing residents to see who’s at the gate.

Pros and Cons of Call Boxes

Call boxes have been a familiar part of multifamily properties for years. They offer a simple way for visitors to contact residents for entry. While they’ve served communities well, it’s essential to weigh their benefits and drawbacks.

Pros:

  • Simplicity: Call boxes are easy to use, requiring only a directory or unit number to contact residents.

  • Familiarity: Many residents and property managers are accustomed to their operation, making them a comfortable option.

  • Basic Security: They provide a level of security by ensuring visitors must be granted access by residents.

Despite these advantages, call boxes come with several limitations.

Cons:

  • Lack of Remote Access: Call boxes don’t offer remote access control, limiting flexibility for residents and managers.

  • Wear and Tear: Constant use can lead to wear and malfunctions, resulting in costly repairs.

  • Security Vulnerabilities: Outdated technology can be susceptible to tampering or failure, posing security risks.

outdated call box systems vs a smartphone gate app

These drawbacks have led property managers to explore modern solutions. Gatewise offers an innovative approach with mobile app-based access, reducing the need for physical systems and enhancing security and convenience. 

Challenges with Traditional Call Box Systems

Traditional call boxes create problems for modern communities. Old tech often fails, annoying residents and visitors. Slow systems and messy directories make it hard for guests to find who they need.

Call boxes break down a lot. They wear out fast, leading to constant repairs. Fixing them costs money and takes time, ruining their purpose of making life easier.

Most old call boxes can't be updated remotely. This means more work for property managers. These rigid systems might not keep up with new security risks, highlighting the need for advanced solutions like those discussed in our guide on keyless entry systems for apartments, which offer convenience and enhanced security.

  • Old Tech: Causes failures and confuses visitors.

  • Constant Repairs: Breaks often, costing time and money.

  • No Remote Updates: More work for managers and possible security gaps.

These issues show why many communities want better options than old call boxes.

Exploring Modern Call Box Alternatives

New alternatives to call boxes are improving security and convenience in residential communities. Solutions like mobile-based access systems and cloud-managed platforms modernize property access.

Mobile-based access systems

Mobile-based access systems let residents use their smartphones to open gates and doors. This simplifies entry and eliminates the need for physical keys or remotes.

Cloud-managed platforms

Cloud-managed platforms enhance this experience by providing real-time monitoring and remote access control. Property managers can oversee access points remotely, saving time and effort. If you're considering the best options for cloud-based access control systems, you might want to read about their advantages in enhancing property access management.

Advantages of Modern Apartment Entry Systems:

  • Enhanced Security: Modern systems offer robust security features, reducing vulnerabilities associated with outdated technology.

  • Ease of Use: These solutions have intuitive interfaces, making it easy for residents and managers to navigate access control.

  • Remote Access Control: Property managers can update permissions and monitor activity in real-time.

  • Real-Time Monitoring: Provides instant insights into who is accessing the property and when, improving overall security oversight.

These technologies improve upon call boxes and meet the needs of modern residents and property managers. They provide the convenience, security, and efficiency needed for modern living.


Why Smart Gate Entry Systems Are on the Rise

Smart gate entry systems are gaining traction in multifamily communities. Residents today expect convenience, mobility, and enhanced security. Traditional setups just don't cut it anymore.

Smart systems offer features that align with these expectations. Using a smartphone app, residents can easily access gates and doors. No more fumbling for keys or remotes. Everything's right there on their phone.

Cloud-based management portals are a game-changer for property managers. They simplify the oversight of access points and resident management. Real-time monitoring ensures that managers know who's coming and going at all times.

Video verification adds an extra layer of security. Residents can see who’s at the gate before granting access. This visual confirmation is a big step up in keeping communities safe.

Here's why smart gate systems are becoming the preferred choice:

  • App Control: Access everything with your smartphone.

  • Cloud-Based Management: Streamline oversight and management.

  • Video Verification: Enhance security with visual checks.

These features make smart gate systems the go-to for modern living. They meet the demands of today's residents, offering a seamless blend of security and convenience. For more insights into access control technologies, including comparisons with other systems, visit our blog on access control advancements.

Why Gatewise is the Superior Solution for Multi-Family Communities

Gatewise stands out as the premier access control solution for garden-style and mid-rise apartment communities, offering significant advantages over both traditional call boxes and competing modern systems. While conventional call boxes struggle with maintenance issues and outdated technology, Gatewise delivers a comprehensive, cloud-based platform that transforms how residents and property managers handle access control.

When compared to traditional call boxes, Gatewise eliminates common pain points like directory management, hardware failures, and limited functionality. Even against other modern alternatives, Gatewise's purpose-built solution for multi-family communities shows its strength through thoughtful design and robust features.

Key Advantages of Gatewise:

Mobile-First Design: Unlike traditional systems that rely on physical hardware, Gatewise puts complete access control in residents' smartphones. The intuitive app allows for seamless entry, guest access management, and communication—all from a device residents already carry.

Comprehensive Cloud Management: Property managers gain unprecedented control through Gatewise's real-time cloud platform. The system enables:

  • Instant updates to access permissions
  • Real-time activity monitoring
  • Remote troubleshooting capabilities
  • Detailed access logs and analytics

Seamless Implementation: Gatewise understands the importance of smooth transitions for property managers:

  • Quick installation with minimal disruption to existing operations
  • Compatible with current gate and door hardware
  • Simple integration with property management systems like Yardi, Entrata, ResMan, and more.
  • Straightforward resident onboarding process

Cost-Effective Operations: The Gatewise solution delivers significant financial benefits:

  • Reduced maintenance expenses compared to traditional call boxes
  • Lower hardware replacement costs
  • Decreased staff time spent on access management
  • Elimination of physical key and fob expenses

By choosing Gatewise, multi-family communities gain more than just an access control system—they receive a forward-thinking platform that enhances security, simplifies operations, and improves the resident experience. The system's cloud-based architecture ensures communities stay current with technological advances through regular updates and new feature releases, making it a future-proof investment for property owners and managers.

Time to Upgrade Your Access Control

While traditional call boxes have served multi-family communities for years, today's residents and property managers deserve more. The limitations of these legacy systems—from maintenance headaches to security vulnerabilities—make now the perfect time to transition to a modern access control solution.

Key Reasons to Upgrade Your Call Box:

Cost Burden of Call Box Legacy Systems: Traditional call boxes require constant maintenance, frequent repairs, and eventual replacement. These ongoing costs, combined with staff time spent managing issues, create a significant financial drain on properties.

Security Demands: Modern residents expect more than just basic entry control. Today's security challenges require features like:

  • Real-time access monitoring
  • Instant permission updates
  • Video verification
  • Detailed activity logging
  • Efficient guest access management

Operational Efficiency: Cloud-based solutions dramatically simplify property management:

  • Eliminate physical key and fob management
  • Remote system administration
  • Automated resident onboarding
  • Streamlined guest access
  • Integration with property management systems

Enhanced Resident Experience: Modern access control transforms how residents interact with their community:

  • Smartphone-based entry
  • Easy guest access sharing
  • No more lost keys or forgotten codes
  • Reliable, always-available system
  • Modern amenity that attracts and retains residents

Ready to modernize your community's access control? Gatewise offers a seamless transition from traditional call boxes to a comprehensive, cloud-based solution. Our team of experts will guide you through every step, from initial assessment to installation and resident adoption.

Contact Gatewise today to schedule a demo and learn how we can transform your community's access control experience. 

switch our outdated call box system to Gatewise