Kristin has been at the Retreat at Schillinger in Mobile, AL, for 3 years and has participated in their transition to Gatewise. The system has been a welcome update from keypads and codes for both residents and staff. Not only do the residents love the fact that they can let their guests or delivery drivers into the property from their phones, but the app itself also delights the residents in unexpected ways.
“For me personally, I like the personalization of the app. When we have new residents move in, we usually have them download the app in front of us to make sure there are no problems, and they love the fact that it pops up Retreat at Schillinger and it has their name, they feel so special. So that part, that customer service part of it is really cool – we get a lot of feedback about that.”